Support

Questions about the Valvur app, a parent account or a school rollout go to icare@valvur.gg. A person reads every message

Before you write

Four things let us answer in one reply instead of four:

• The device and operating system version.
• The app version, shown at the bottom of the app’s settings screen.
• Whether the problem is on the kids’ app or in the Parental Portal.
• What you expected to happen, and what happened instead.

Never send us passwords, payment details or screenshots of your child’s private conversations. We do not need them, and we do not want them on our side

Where the apps live

• Kids’ app: App Store · Google Play
• Parental Portal: family.valvur.gg
• What the app does, section by section: the product page

Account and data

To close an account, unlink a child profile, or get a copy of the data held about your family, write to icare@valvur.gg from the address the account was created with. What we collect and how long we keep it is set out in the Privacy Policy.

If a child is in danger

This page is not an emergency channel and nobody monitors it around the clock. If a child is at immediate risk, contact your local emergency number or child-protection service first, then tell us so we can help preserve what the app recorded

Schools, publishers and public bodies

Rollouts, pricing and integrations are not a support matter. Use the form on the contact page and the right person will pick it up